The Abbey  Abbey Guest Information

Malvern Local Attractions

The biggest attraction of Malvern is of course The Malvern Hills, an ancient range of rocks 15km long, dividing the counties of Worcestershire and Herefordshire. The Abbey is right at the foot of the hills, making it the perfect base from which to explore. The Three Counties Showground is a short distance from the hotel. There are various exhibitions and shows throughout the year, including dog shows, horse shows and antique fairs.

Malvern Walking Maps: View Here

Malvern Theatres

Located at the back of The Abbey you will find The Malvern Theatres which features two 800 seat theatres and one 400 seat cinema showing a wide range of performances, from Shakespeare and Paradise Lost to the annual pantomime.

Eastnor Castle

Eastnor Castle is a few miles away from The Abbey and well worth a visit. Apart from the castle itself there are many other interesting activities within the grounds, including: a deer park; maze; children's assault course and adventure playground; woodland and lakeside walks; tea room and picnic area.

Worcester

You can easily spend a day in Worcester visiting the various attractions. An obvious starting point is Worcester Cathedral which is one of England's loveliest with magnificent Victorian stained glass windows, an ancient crypt and medieval cloisters. The Porcelain Factory is also worth a visit along with Worcester's shops, restaurants and bars.

Cheltenham Racecourse

Cheltenham is probably most famous for its racecourse, and more particularly the annual Cheltenham Festival which culminates in the Gold Cup.

Stratford

Stratford-Upon-Avon is famous for being the birthplace of Shakespeare. Today Stratford is devoted to The Bard and his works. You can visit his birthplace and burial site; see where he retired and where Anne Hathaway lived with his children. It is also the ideal place to watch one of his plays in one of the many theatres, where the world famous Royal Shakespeare Company is resident.

Internal Calls

For room to room calls, dial 7 followed by the room number. To connect to the housekeeping, reception, restaurant or room service departments within the hotel, please dial 0.

External and International Calls

To connect to an outside line, please dial 9 followed by the local area code or international code, then the number that you require. Should you require assistance or any help with the country codes, please dial 0 for the operator.

Collecting your Voice Messages

If the light is flashing on your telephone handset or you hear an audible 2 beep tone when you lift the receiver, then you have a Voice Message.

To access your message:

Lift the receiver, dial 5555, follow the options and dial 1 for mailbox (Voice Message).

Charges

Please note that these prices are only to be used as guidelines and are based on telephone calls of approximately 3 minutes duration:

• Within the UK free
• UK Mobiles free
• Within Europe £6.00
• To the North America £9.00

Wake-Up Calls

A wake-up call may be arranged via switchboard by dialling 0.

Smoking and vaping is only permitted within the clearly identifiable smoking areas. Anyone found to be smoking or vaping in any part of the hotel or its non-smoking bedrooms will be liable to a fixed charge of £250.00 to cover cleaning costs.

Under the Hotel Proprietor's Act 1956, the hotel's liability is limited to £100.00 per guest, and we advise that you do not leave any valuables in your room or key cards in your door.

The Abbey allows pets; however, animals are not allowed in the restaurant, lounge and areas where food is served. Pets must be under close control in all public areas including the hotel gardens. The fee for pets is £20 per night.

The hotel electricity supply is 220-240 volts. If you are unsure about compatibility of overseas appliances, please contact reception on 0 to ensure it complies with the hotel's electricity supply.

Should you require any medical services during your stay, please contact the duty manager by dialling 0. Please note, there will be a standard call-out charge for this service.

For assistance in any emergency, please dial 0.

The Abbey features seven function rooms with a capacity of up to 300 people in a variety of layouts. They all feature natural daylight, complimentary wireless broadband internet access, telephone points and plenty of power sockets. All the rooms are very flexible and suit meetings, conferences, product launches, exhibitions, training, team building, private dining and cocktail parties. The extensive gardens surrounding the hotel are the ideal location for team building, group exercises and summer drinks receptions. The friendly and professional staff at the hotel will guide you through each stage of the planning process, then handover to an event manager, who will ensure that all your planning pays off and everything runs smoothly.

For more information please contact the meetings and events team via reception by dialling 0.

A dry cleaning service is only available on weekdays, not Saturdays, Sundays or Public Holidays. Please request a laundry bag and laundry form by calling 0.

Please contact hotel reception for laundry collection by 8.30am for same day service.

Guest amenities, like body wash and shampoo, are provided in your rooms.

Complimentary tea and coffee are provided in your bedroom. You may order specialty hot drinks for a fee from room service.

The Priory View Lounge Bar is an ideal location to relax after a day of meetings or site seeing. Sample the ales from local micro-breweries, enjoy a light meal or a drink with friends.

Open from 10.00am – 11.00pm, our Priory View Lounge Bar serves food from 12:00pm to 9:30pm offering a selection of small bites, salads and light lunches. We are currently operating an all day dining menu, with cold sandwiches available from room service 24 hours a day.

Breakfast is served 7am to 9.30am Monday to Friday, 7am to 10.30am Saturdays and Bank Holidays, and 7.30am to 10.30am on Sundays.

FREE Wireless (WI-FI) high-speed Internet connection is available throughout the hotel. Devices must be Wi-Fi enabled. Connect your devices to the wireless network named ‘Sarova Complimentary Wi-Fi’. Then simply open your web browser and follow the login instructions.

Room Service Menu
To order room service, please dial 0 on your bedroom phone. Room service orders are subject to a £4 tray charge.

Our room service operates from 12pm - 9.30pm, with a reduced offering available 24 hours.

Room service breakfast is available daily; please complete the breakfast card and hang it outside of your door.

The Abbey Hotel complies with current legislation and adds softener to its water, therefore, some guests may prefer not to drink our tap water. For guests wishing to purchase mineral water, it is available via room service and will be delivered to your room, for a charge of £3.95 per litre bottle.